Order Status and Order Tracking Information: Please note: Our back-end ordering system communicates through email. So you will not receive tracking information via your Aqua Superstore "my account". Automated Order Process: You will receive an order acknowledgement immediately after you place your order online. You will receive a receipt and order confirmation email within 1-2 business day after your purchase. You will receive a shipment notification email with tracking number shortly after the item is shipped. In most cases this is sent the same day your product ships. In some cases where we ship products from our manufactures it may take 2-3 days to receive a tracking number. If you did not receive anyone of these email please Email Us Delivery / Shipping Policy: In most cases products ship out same day if ordered by 10:00am EST. Some seasonal items can take up to 5 days to ship. Orders are processed and shipped daily Monday - Friday. Delivery Time: Most items will be delivered within 7 business days from our ship date via UPS. In most cases it will be quicker than 7 business days. Larger items such as Above-ground pools, heaters, waterfalls, slides, etc.. will be shipped via freight truck line and can take up to 2 weeks to be delivered; In most cases it will be quicker. Track Your Package: If you received your tracking number via our Shipping Notification Email visit the carrier's website below and click on "Tracking". UPS - www.ups.com numbers usually start 1Z Fedex - www.fedex.com numbers usually start with a 0 USPS - www.usps.com   The most Common Truckline carriers that we use are below.   Roadrunner - www.rdfs.com CustomCo - www.customco.com R+L Carriers - www.rlcarriers.com