30 Day "NO HASSLE" Money Back Guarantee – You can return most products within 30 days after delivery date. Please see below conditions. To initiate a return fill out a Return Goods Authorization form by clicking here.

Refunds will be done two times per week. Please allow 7 business days for your credit to show on your credit card.

Cancellation Policy – Once the product has shipped you will be responsible for all shipping charges. Cancels must be emailed to Cancellations@Aquasuperstore.com before item has shipped or loaded on truck. If you refuse the package on delivery you will be responsible for all shipping, handling and restocking fees.

Warrantees – The manufacture of the product sold on AquaSuperstore.com is responsible for all warranty issues. Aqua Superstore, Inc. personally does not warrant any product it sells. Aqua Superstore is a retailer / wholesaler selling products from manufactures to the consumer. We do not manufacture any products therefore we do not warranty any products. All products we sell have the standard manufactures warranty. We are a authorized warranty station for the majority of the products we sell, so we can assist on most warranty issues.

Defective Items - Upon delivery of any defective / non working item. Please notify us ASAP: help@aquasuperstore.com. We will send you a replacement and pick up the defective item ASAP. The buyer is not responsible for any additional fees in this case.

Conditions:

-All returns are subject to a 25% restocking fee if returned within 30 days of delivery date. Item must be returned to the correct location provided and with an approved RGA number supplied by our returns department. Buyer is responsible for all shipping and handling charges to and from Aqua Superstore on non defective and non warranty returns. Failure to ship to right location or shipping item back with out instruction from our returns department will result in a 25% restocking fee, loss of shipping and a charge for us to ship to correct location.

-In some cases we will give full credit to returned items towards a exchange/gift certificate. Buyer is responsible for all shipping and handling charges to and from Aqua Superstore.

-All damaged truck line products must be refused. If you take delivery of the truck line product and its damaged you now own that product, when you sign that acceptance form of the truck line company then you accept ownership of the product – please check the product carefully before accepting the product. Any damages or claims then must be done by the buyer. We will assist in every possible way.

NON-Returnable Products:

Due to the nature of these products. We can not accept returns on these items: AquaScape Pond Products, Skamper-Ramp Products, Old Growth Products, EcoSystem Aquarium, Chemicals (or anything using gas/oil), Pool Cleaners, Heaters, Electrical items (lights, timers, etc.), Pumps and Filters (once used), Inter-fab items, Dimplex Products, SR Smith items, and any custom ordered items. If the item is damaged/defective we will send replacement and pick up defective item.