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Troubleshooting
FAQ
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Return to Help Center
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Pool Maintenance
Aqua Superstore recommends the following
pool maintenance schedule:
Water test - weekly
Brush pool - weekly
Vacuum pool - as needed
Skim pool - as needed
Clean baskets - as needed
Clean cartridge filter - weekly
Clean D.E. filter - monthly
Clean sand filter - monthly
Lube o-rings - as needed
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Equipment - Filters & Pumps
One of the
most common problems for the homeowner is low or no
flow to the pool. There are many reasons this may
happen. The following is a list of basic
troubleshooting that might help you save a service
call. To troubleshoot your system you need a working
pressure gauge to help determine where the problem
might be. With the system off the pressure gauge
should always be zero. When the system is on in most
cases your normal working pressure should be 8-18.
1.
Look through you pump lid
at the pump basket while the system is running and see
if it has any water flowing though it.
2.
While your system is
running check your pressure gauge to see how much
pressure is in the system. High-pressure means there’s
a problem in the pressure side of the system;
low-pressure means there’s a problem in the suction
side of the system.
High
pressure:
1.
Clean filter
2.
Check that all return
valves are open
3.
Listen for blockage in
filter area.
If your
system pressure is running 40 pounds or higher shut
everything off and schedule a service call.
Low pressure:
1.
Check, clean, and lube
o-rings
2.
Be sure all suction
valves are open.
3.
Be sure pump lid is
secure and tight.
4.
Be sure pump basket is
clean.
If your
system runs for more than 5 minutes without water
running through it, shut everything off and schedule a
service call.
Advanced
troubleshooting:
1.
Clean out impeller
2.
Check for line blockages
3.
Check for air leaks
4.
Pressure test system
Most advanced
troubleshooting work is for the service professional
and should not be attempted without proper
instruction.
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Chemical Balance
Your water chemistry should be tested &
balanced weekly. Aqua Superstore recommends the following
chemical balance:
Bromine - 2-3 ppm
Chlorine Free - 1-3 ppm
PH- 7.2 - 7.8 ppm
Chlorine Stabilizer - 30 - 100 ppm
Total Alkalinity - 80 – 120 ppm
Calcium Hardness -150 – 220 ppm/
vinyl
Calcium Hardness -200 – 400 ppm/
plaster .
Calcium Hardness -380 – 500 ppm/
fiberglass
Salt Content - Depends on Salt Sys.
(3000-3500 Std.)
Phosphates - 0
Metals/Sequest (Jacks Magic) - 10ppm
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Spa
& Hot tubs
Above
Ground (stand alone) spa's
and hot tub's are one of
the most difficult items
to troubleshoot. We
recommend calling a spa or
hot tub service technician
for troubleshooting.
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Heaters
Low flow - All heaters have to have a
certain flow rate of water going through the heater
for the heater to work. Usually you will get a low
flow or flow light/error if you have a dirty/bad
filter. You will also want to check all your valves,
make sure they are turned to go through the heater.
All other problems we recommend calling
your local service technician.
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