SunTrust Building Port Charlotte, FL

 

 

 

Contact Us:

 

 

 

General information: Live Sales Support:

Business Hours:

Monday - Friday: 8:00am - 5:00pm EST

Saturday - Sunday: Closed

 

Corporate Address:

SmithCo Holdings, LLC - Aqua Superstore

18501 Murdock Circle

5th Floor - Suite 501

Port Charlotte, FL 33948

Meet Our Team

 

Offices & Warehouses:

Bradenton, FL - Orlando, FL - Daytona, FL

Tellico Plains, TN - St. Charles, IL - New Rochelle, NY

Rancho Cordova, CA - Ponoma, CA - North Port, FL

We also ship from partners and manufactures all across the US.

 INSTANT - Live Support:

We have a full staff of pool, patio, BBQ and lawn and garden professionals standing by to help you with whatever question you have before or after the sale:

 

 

Frequently Asked Questions:

http://www.aquasuperstore.com/customerservice.aspx

 
Email Support: Order Tracking - Returns - Order Problems:

Sales:

Sales@AquaSuperstore.com

 

Product Technical Support:

Technical-Support@AquaSuperstore.com

 

Customer Service:

Help@AquaSuperstore.com

 

Returns:

Returns@AquaSuperstore.com

 

Marketing and Public Relations:

Marketing@AquaSuperstore.com

 

Vendor Services & Support:

VendorRelations@AquaSuperstore.com

Order Tracking:

http://www.aquasuperstore.com/Order_Status_Tracking.aspx

 

Returns:

http://www.aquasuperstore.com/Return_Policy.aspx

 

Fill out a Return Goods Authorization: http://www.aquasuperstore.com/aqua_superstore_returns.aspx

 

Priority Support:

Please Submit a Priority Ticket for any and all issues concerning our products, company, order status, etc. We have a full team who works on tickets all day long, they are tracked and responded too by tier 2 support members.

 

Click here to fill out a ticket:

http://www.support.aquasuperstore.com

 

Average response time is 2 hours  or less during business hours!

 

Phone Support:

 

PLEASE NOTE: During these busy times, we hire many new employees to help with the demand on the phones and live chat. With phones, our pool professionals can only answer one call at a time, where live chat we can answer 5-10 requests at a time with the same answer to your questions. So for immediate questions please use live chat. If you want to place a order over the phone do live chat and request that we call you - so there is no wait.

 

If your having a problem with an order - please file a ticket above. Our phone reps are in a dedicated call center and can not help with these requests. They will fill out a ticket for you. Our warehouse and managers work on tickets all day long.

 

Contact Number:  (941) 487-2775